Privacy Policy

Last updated: March 23, 2025

TailorReach (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by TailorReach when you use our website and services (collectively, the “Service”).

By accessing or using the Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

1.1 Personal Data

We collect personal information that you voluntarily provide to us when you register for the Service, express interest in obtaining information about us or our products, or otherwise contact us. This personal information may include:

• Contact information (name, email address, phone number, postal address)
• Account credentials (username, password)
• Billing information (payment method details, billing address)
• Business information (company name, job title, department)
• User content (email templates, customization preferences, feedback, support inquiries)

1.2 Email Personalization Data

Since TailorReach is designed to personalize cold emails, we collect and process data related to:

• Email recipient information you provide
• Email content and templates
• Personalization parameters and variables
• Email engagement metrics (when available through integrations)

1.3 Usage Data

We automatically collect certain information when you visit, use, or navigate the Service. This information may include:

• Device and connection information (IP address, browser type, operating system)
• Usage patterns (pages visited, features used, time spent on site)
• Performance data (load times, errors encountered)
• Referring websites or sources

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Service. Please see our Cookie Policy for more details.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

2.1 Providing and Maintaining the Service

• Creating and managing your account
• Delivering the features and functionality you request
• Processing transactions and billing
• Authentication and identity verification
• Customer support and responding to inquiries

2.2 Improving and Optimizing the Service

• Analyzing usage patterns and trends
• Testing and developing new features
• Debugging and fixing issues
• Conducting research and analytics

2.3 Personalization and AI Functionality

• Training our AI systems to provide personalized email content
• Customizing your experience based on preferences
• Improving personalization algorithms

2.4 Marketing and Communications

• Sending you product updates, newsletters, and promotional communications
• Delivering relevant content and recommendations
• Measuring the effectiveness of our marketing campaigns

2.5 Security and Legal Compliance

• Protecting against unauthorized access and fraudulent activity
• Ensuring compliance with applicable laws and regulations
• Enforcing our Terms of Service and other legal rights

3. How We Share Your Information

We may share your information with third parties in the following situations:

3.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as:

• Cloud hosting and infrastructure providers
• Analytics and data processing services
• Payment processors
• Customer support tools
• Email delivery services

3.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

3.3 Legal Requirements

We may disclose your information where required to do so by law or subpoena, or if we reasonably believe that such action is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public

3.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

5. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

6. Your Data Protection Rights

Depending on your location, you may have various rights regarding your personal information:

6.1 For European Economic Area (EEA) Residents (GDPR)

If you are located in the EEA, you have the following rights under the General Data Protection Regulation (GDPR):

• Right to access - You have the right to request copies of your personal data.
• Right to rectification - You have the right to request that we correct inaccurate information about you.
• Right to erasure - You have the right to request that we delete your personal data, under certain conditions.
• Right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to object to processing - You have the right to object to our processing of your personal data, under certain conditions.
• Right to data portability - You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

6.2 For California Residents (CCPA/CPRA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• Right to know - You have the right to request information about the personal information we collect, use, disclose, and sell.
• Right to delete - You have the right to request deletion of personal information we have collected about you.
• Right to opt-out - You have the right to opt-out of the sale of your personal information.
• Right to correct - You have the right to request correction of inaccurate personal information.
• Right to limit use of sensitive personal information - You have the right to limit the use of sensitive personal information.
• Non-discrimination - We will not discriminate against you for exercising any of your CCPA/CPRA rights.

6.3 Exercising Your Rights

To exercise any of the rights described above, please contact us using the contact information provided at the end of this Privacy Policy. We may need to verify your identity before responding to your request.

7. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

8. Children's Privacy

Our Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as quickly as possible.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@tailorreach.com

Address: [Your Company Address]